Return & Refund Policy
Return
Do we accept easy return ?Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 30 days.
1.If the exchange is due to an obvious manufacturing defect, such as size, style, hair material, cap construction or color not as described, we will cover the shipping cost. If the exchange is due to the buyer's problem (e.g.: don't like/no longer need, ordered the wrong product/size), the buyer will be responsible for the shipping cost. If you have any questions or concerns, please feel free to contact us. We would love to hear from you at service@kelilyhair.com
2.If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), we will remove $20 from your payment as loss of shipping fee, and before you do any return,pls contact our team service Within 30 days after you receive the hair packet.
3.After the return request has been authorized, the products can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.
Refund or Exchange
4.Once your return products is received and inspected, we will send you an email or message to notify you that we have received the item. We will also inform you of the approval or rejection of your refund. Once we make agreement, then the refund will be processed, we will deal the refund via the payment we received from paypal, if you do have a register paypal, you will get the refund within 1-2 working days or so,if you are using debit card or visa card payment methods, which would take 7-10 working days, if you want it back quicker, you can contacy your local bank service. If you no longer use the original card, please contact us in advance to avoid any loss.
Refund
1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will offer full refund for you.
2.If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), we will remove $20 from your payment as loss of shipping fee, and before you do any return,pls contact our team service Within 30 days after you receive the hair packet.
3.Once your return products is received and inspected, we will send you an email or message to notify you that we have received the item. We will also inform you of the approval or rejection of your refund. Once we make agreement, then the refund will be processed, we will deal the refund via the payment we received from paypal, if you do have a register paypal, you will get the refund within 1-2 working days or so,if you are using debit card or visa card payment methods, which would take 7-10 working days, if you want it back quicker, you can contacy your local bank service. If you no longer use the original card, please contact us in advance to avoid any loss.
Exchange
1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will offer full refund for you.
2.If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), we will remove $20 from your payment as loss of shipping fee
3. We will contact you via email during the whole process, so please pay attention to your email.